Refund policy

Returns

We want you to be completely satisfied with your products. If for any reason you are not fully satisfied please e-mail us at info@renunaturals.com and we'll make it right.  

Please note: We can only give refunds on products bought on our website.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned:

Non-returnable items:
- Gift cards
- Downloadable software products
- Used or opened health and personal care items

To complete your return, we require a receipt or proof of purchase and we ask that you reach out to us at info@renunaturals.com so that we can make good!

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@renunaturals.com and send your item to: 

Renu Naturals
1 East Main Street, LL
Georgetown, MA 01833

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Renu Naturals
1 East Main Street, LL
Georgetown, MA 01833

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.